CLIENT OPTIONS AND RATES

 

Payment Processing Services

 

                        Initial Set Up        $275.00 first Secure Order Form link,

                                    (One-time charge*)         $45.00 each subsequent link

                                                                       

The Initial Set Up fees are applied to the building of a customized secure web page featuring the Till-On-Line™ Secure Order Form.  The Order Form features a drop down menu displaying all of the offered products and current prices; it also features an automatic calculation of the sales amount (including tax) adding to your customers’ convenience.  Generally, all products offered by the client will be linked to a single order form.  The Set Up charge includes up to 3 hours of on-site/on-line consultation and instruction from the client as to how he/she wishes enquiries to be answered; and all  maintenance of the Secure Order Form, including price updates twice/year.  ASK ABOUT OUR OCCASIONAL USER SECURE ORDER FORM!  

 

* The Initial Set Up fee is a one-time charge assuming your web page is not altered in any way effecting its coordination with the Secure Order Form.

 

 

 

                                    Commission       Varies

 

The rate of commission is agreed upon in contract for a set period of time.  As a general guideline, the rate for Accommodation-related product is between 4.5% and 9%;  and Activity-related product is between 11.5% and 17%.  Rates are dependent on the quantity of sales orders processed and the quality of the website advertising from which the product is being sold.  In some cases,  a commission/flat fee combination rate may be agreed to. Commission is charged on the net sale price, prior to taxation.  Due to e-commerce sales requiring distinguished e-commerce Merchant Accounts, commission costs include credit card discounts.

                       

 

 

 

            E-mail                    Sales ticket/receipt, No Charge

                                                First e-mail response, $1.50 each

                                                                        Additional e-mail responses, varies

                                                                        Minimum Monthly Fee          $30.00

 

If a client’s website is well maintained, it will answer many of a customer’s enquiries.  Hence, the first and only e-mail response is often the sales ticket/receipt.  In some cases, the customer will require additional information. Our responses will anticipate, and address in detail, any and all questions that the customer may have.  The correspondence will attempt to satisfy the customer’s enquiries; however, should this prove ineffective after three responses, the customer is re-directed back to the client.


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E-mail Answering Service

 

Initial Set Up    $40.00, plus consultation time at the rate of $20.00/hour (minimum 3 hours)

Response          Varies depending on volume, $0.55 to 1.50 each   

                    

For clients requiring only E-mail Answering Services, we are able to reply to some or all of your e-mail.  Client must supply us with on-site (or on-line) consultation/instruction time of expected responses.  Then, clients simply “forward” the e-mail they wish responded to and we answer it within 12 hours.  Clients are assigned an e-mail address in their own name hosted by the Till-On-Lineä server.  From this address, replies are made in accordance with the client’s wishes.  This is a perfect solution for general enquiries of any type that do not require contact with a specific person.

 

 

 

 

 

All rates are in Canadian currency and may be paid with credit card, cheque, or money order.  The above rates are effective June 1, 2004, subject to change without notice.   For further information, please e-mail us at enquiries@till-on-line.com.

 

 

            

 

 

 

 

 

 

 


P.O. Box 2291, Jasper, AB  T0E 1E0  Canada
Phone: 780-852-7400  Fax: 780-852-7468 E-mail: Till-On-Line™

 

 

 

© Till-On-Line™
All rights reserved.
 

Latest Revision: March 15, 2004

 

 

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